At betrupee, your privacy is not a formality — it is a core operational commitment. This Privacy Policy explains precisely what personal data betrupee collects from Pakistani players, why we collect it, how it is used and protected, who it may be shared with, and what rights you hold over your own information.
These six principles underpin every data decision betrupee makes. The full legal text follows in the policy sections below.
All data transmitted between your device and betrupee's servers is protected by TLS encryption. Sensitive fields including CNIC numbers and payment details are encrypted at rest using industry-standard AES-256.
betrupee does not sell, rent, or broker your personal data to any third party for their own marketing purposes. Your betrupee profile is yours — it will never be traded as a commercial asset.
betrupee collects only the data strictly required to operate your account, verify your identity, process payments, and keep the platform secure. We do not collect data for the sake of it.
Access to your personal data within betrupee is strictly role-based. Only staff with a legitimate operational need — such as our KYC, payments, or support teams — can access your account data.
You have the right to access, correct, and in certain circumstances delete the personal data betrupee holds about you. Submitting a data request is straightforward — contact our support team at any time.
betrupee retains your data only for as long as it is legally required or operationally necessary. Once your data falls outside the applicable retention window, it is securely deleted or anonymised.
betrupee ("we," "us," "our," or "the Company") is the operator of the online casino and sports betting platform available at betrupee.net. betrupee operates as the data controller in respect of all personal data collected through the betrupee platform, meaning we determine the purposes for which and the manner in which your personal data is processed.
betrupee is built specifically for Pakistani players, and the platform is designed to serve users across Pakistan — including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. Our operations encompass online casino gaming, live dealer tables, sports betting (including PSL cricket), slot titles, and associated financial transactions processed in Pakistani Rupees (PKR).
For all data-related enquiries, you may contact betrupee's support team using the contact details provided in Section 12 of this Privacy Policy. betrupee does not operate a dedicated Data Protection Officer role but does maintain internal data governance responsibilities assigned to its compliance and security teams.
betrupee collects personal data in several ways: directly from you when you register or use the platform, automatically through technical systems as you interact with the betrupee website, and from third-party verification providers as part of our KYC (Know Your Customer) process.
The categories of personal data betrupee may collect include:
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, Pakistani CNIC number, gender | Registration form, KYC submission |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account settings |
| Financial Data | JazzCash/EasyPaisa wallet number, bank account details (HBL, UBL, Meezan), transaction history, deposit and withdrawal records | Payment processing |
| Gaming Activity Data | Bets placed, games played, wager amounts, winnings and losses, session duration, bonus usage | Automated platform tracking |
| Technical Data | IP address, device type, browser type and version, operating system, device fingerprint, geolocation (approximate) | Automatic collection via server logs and cookies |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Verification Documents | CNIC image, utility bill or bank statement image, payment method confirmation screenshots | KYC submission process |
betrupee processes your personal data for clearly defined purposes only. We do not use your data for any purpose incompatible with those stated at the time of collection. The primary purposes for which betrupee uses your personal data are:
betrupee processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
betrupee does not sell, trade, or rent your personal data to any third party for their own commercial purposes. Your personal data may be shared with the following categories of third parties strictly to the extent necessary for the purposes described in Section 3:
betrupee uses cookies and similar tracking technologies on its platform for the following purposes:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the betrupee platform. betrupee does not use third-party advertising or behavioural tracking cookies.
betrupee takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. These measures include:
betrupee retains your personal data for as long as your account is active and for a defined period thereafter, depending on the category of data and the legal obligations applicable to it. The general retention framework betrupee applies is as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML/CTF regulatory obligation |
| Financial Transaction Records | Duration of account + 5 years after closure | AML/CTF regulatory obligation |
| KYC Verification Documents | Duration of account + 5 years after closure | Legal compliance obligation |
| Gaming Activity Logs | Duration of account + 2 years after closure | Responsible gaming obligations, dispute resolution |
| Customer Support Records | 3 years from the date of interaction | Dispute resolution, legitimate interests |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent record-keeping |
| Technical & Log Data | 13 months from collection | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, betrupee will securely delete or irreversibly anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
As a betrupee player, you hold the following rights in respect of the personal data we process about you. betrupee is committed to honouring these rights in a timely and straightforward manner:
To exercise any of the above rights, please contact betrupee's support team using the details in Section 12. betrupee will respond to valid data rights requests within thirty (30) calendar days. In complex cases, this may be extended by a further two months — if so, betrupee will notify you of the extension within the initial thirty-day period.
betrupee's platform is strictly intended for individuals aged 21 years and above. betrupee does not knowingly collect, process, or store personal data from anyone under the age of 21. Age verification is a mandatory component of betrupee's registration and KYC process.
If betrupee discovers that personal data has been collected from a person under 21 — whether through a falsified date of birth during registration or any other means — betrupee will immediately:
If you are a parent or guardian and believe your child has created a betrupee account, please contact our support team immediately using the details in Section 12 so we can take prompt action.
betrupee reserves the right to update or modify this Privacy Policy at any time. Where changes are material — meaning they significantly affect how betrupee processes your personal data or alter your rights in a meaningful way — betrupee will provide at least fourteen (14) days' advance notice via email to your registered address or via a prominent notice displayed on the betrupee platform.
Non-material changes, such as typographical corrections, structural reorganisation, or clarifications that do not alter the substance of the policy, may be made without prior notice. The "Last Updated" date at the top of this Privacy Policy will always reflect when the most recent revision took effect.
Your continued use of the betrupee platform following the effective date of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you should discontinue use of betrupee and contact our support team to close your account and request deletion of your personal data (subject to legal retention requirements).
For any questions, concerns, or requests relating to this Privacy Policy or betrupee's handling of your personal data — including the exercise of your data subject rights described in Section 9 — please contact betrupee's support team. Our support team handles all data-related enquiries directly and will route your request to the appropriate internal team.
betrupee aims to acknowledge all privacy-related contact within two (2) business days and to provide a substantive response within thirty (30) calendar days. For complex data access or erasure requests, betrupee may request additional identity verification before processing the request.
Please note: betrupee's support email address is provided as plain text only and is not a clickable link. Please copy the address manually into your email client to send your enquiry.
betrupee combines enterprise-grade data protection with Pakistan's most complete online gaming experience — PSL cricket betting, live dealer tables, and 800+ slots, all with instant JazzCash and EasyPaisa payments in PKR. Sign in to your betrupee account and play with confidence.
21+ only. Play responsibly. Terms & Conditions apply.